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Canada's First “Signatureless” Financing Solution"

Ans – 1
The components of Information system (Helix) used by DFS/Dell are  
1. People : users (Customers, Loan Officer, Sales officer, Managers, Executives etc), Managers (Network Manager, Manager of Information Systems, maintenance staff etc), and Builder (System Analyst, Programmer, Engineer, etc)
2. Hardware : Computers, Server (Data Bases), Network components, Telephone, Fax machines
3. Software : Operating Systems, Application Software, Drivers, Protocols
4. Telecommunication : Internet, Intranet, Electronic Fund Transfer, email, fax. Telephone
5. Data : Customer Data, Product Data, Financing Data, Company Data (Employee), Market Data
DFS information system (Helix) is made up of two types of Information system, Transaction Processing System (TPS) and Management Information System (MIS). As indicated in case,  
TPS processes the routine day-to-day business transactions while working close to customers at the operational level of organisations and performs automated repetitive information processing activities to increase the speed and accuracy and to decrease the cost of processing each transaction.
Majority of the financial sales processes (over 60%) are completed at this level. MIS enables the managers of the DFS and Dell to perform financial management and forecasting and to take decision on special cases by using the data collected by TPS.
This information system also provides real-time interface between DFS and Dell.
Ans - 2
The described Information System would be important to an organization when
- routine day-to-day business processes involves analysis of huge amount of data and demands greater accuracy and consistency.
- efficiency of resources (HR, Finance etc) and processes plays significant role in determining market share (intense competitive environment).
- fast response time and high transaction throughput is required
- delivering superior customer service is a key requirement of the business (service industry)
- business...