Problem Solution: Riordan Manufacturing
Problem Solution: Riordan Manufacturing
Riordan Manufacturing is a small organization that produces global plastics that have expected annual earnings of $46 million. Riordan is having a problem retaining their employees. This may be to the fact that a survey was taken and employees are not satisfied with his or her job, in compensation and benefits areas. Changes were made because sales were declining and profits were not stable. Perhaps, because of these changes, employees are leaving the company. Riordan is experiencing these issues and the CEO and management has to figure out how to revise the organization so that they can retain their employees and attract new qualified employees. Unfortunately, each person in management has his or her own theory of why the employee’s retention has declined. Additionally, the different demographic groups have his or her perspective on how to reward and motivate employees. In this paper, issues and opportunities will be identified, stakeholder perspectives and ethical dilemmas recognized, a problem statement that will affirm what Riordan desire to be, end-state vision acknowledged, alternative solutions given, risk assessment and mitigation techniques specified, an optimal solution established, how to implement the plan, and evaluating the results of the solution.
Situation Analysis
Issue and Opportunity Identification
Because of the unstable sales and profits, Riordan had to make strategic changes. They had to change the method of how they manufacture and market products. Because of this, Riordan implemented a customer-relationship management (CRM) system. Instead of a single salesperson approach, sales teams were developed to service the customers. Riordan is hoping that with the sales teams, this will help improve the declining sales and profits. Prior to making changes from a single salesperson to teams, it would have been best for Riordan to talk with customers to find out what they would...
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