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Herohonda

Hero Honda 1
Someplace to call my own by S.P. Mohan & Vaishali BatraS.P. Mohan is AGM-HR and Vaishali Batra is Asst. Mgr.-HR with Hero Honda Motors Ltd., Gurgaon plant. A look at how Hero Honda manages employee involvement at the shopfloor. When Henry Ford proudly looked at the assembly-line winding its way on the shop-floor like a noisy car-vomiting snake, little would he have imagined that, soon this snake is going to be one of the most endangered species of its kind. The economies in mass production and in huge inventories have been unceremoniously cast away today in this customer-pampering competitive market. Buzzwords like right-sizing, downsizing, rationalization, and golden handshake have been welcomed by businesses while referring to the sheer number of employees. Manufacturing strategies such as flexible manufacturing systems, computer integrated manufacturing, enterprise-wide resource planning are making the rounds of the shop floors today. If this is the present, what is the scenario going to be in the foreseeable future? The future most definitely is going to be full of challenges, and businesses are going to be guided by continuous change on an uncertain and unclear path. "The world was never certain, will never be certain, only this is certain". (Box 1) How the organization responds to the tremendous demands made by the market would be the key. The whole organization structure would need to be more organic than ever before to be able to survive and remain world-class. The stringent and ever increasing demands of the discerning customer would mean that organizations respond to the demands of the market before the competitor does. The structure would have to be lean enough to create synergy and dynamism for disseminating communication quickly across all levels. On the other hand the organization would require highly competent individuals who take the process of innovation and knowledge-enhancement seriously. Let us try and visualize as to how different...