Human Capitol Concepts Worksheet
Human Capital Concepts Worksheet
Concept Application of Concept in the Scenario Reference to Concept in Reading
Training & Development
(Skill orientation, Training-method orientation, etc.)
Solutions based selling will require the sales force to be more knowledgeable about emerging issues in sanitation, environmental regulation of cleaning and cleaning systems, and OSHA standards. Instead of merely knowing how a product works, the sales force will need to understand the legal, environmental, safety, ethical and regulatory issues that affect sanitation and cleaning in varied industries and settings.
In order to align staffing with strategy, InterClean will need to implement a new training strategy. Goldstein’s Instructional System: “The model is useful when designing, selecting, and modifying a company’s training initiatives over time. It consist of three phases: 1.The assessment phase 2. Training and development phase 3. Evaluation phase.” (Dreher & Dougherty, Ch. 1 2001)
Employee
Motivation
Employee morale is currently low and management is concerned about how employees will perceive the staffing audit and follow-up. Janet Durham states that the audit process and morale of current employees will improve if they can tell them that no one will be harmed or let go during the transition. Also, the CEO states that employees will be better off after the transition because they will receive more training that will add value to their position and ensure job security. Motivating Change: “People must come to believe that change is necessary and must commit to abandoning the status quo for an uncertain future.”(Dreher & Dougherty, Ch. 6 2001)
Integrating Staffing Practices with Strategy
InterClean must align its organizational structure around its vision. In order to do so, the CEO states they will be reviewing its current staffing to determine if they have the skills in...
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