Human Resource
1Chapter
Human Resource
Management: Gaining a
Competitive Advantage
Objectives
After reading this chapter, you should be able to:
1. Discuss the roles
and activities of a
company’s human
resource
management
function.
2. Discuss the
implications of the
new economy and
e-business for
human resource
management.
3. Discuss how
human resource
management
affects a
company’s
balanced
scorecard.
4. Discuss what
companies should
do to compete in
the global
marketplace.
5. Identify the
characteristics of
the workforce and
how they
influence human
resource
management.
6. Discuss human
resource
management
practices that
support highperformance
work
systems.
7. Provide a brief
description of
human resource
management
practices.
Enter the World of Business
Kodak and
The
Container
Store:
Human
Resource
Management
Excellence
Takes
Different
Forms
The management of
human resources is critical
to company success.
But the way that human
resources are managed
takes many different
forms. Eastman Kodak,
based in Rochester,
New York, is prepared
to expand its market
share of the imaging industry
by helping consumers
and commercial
customers use computerized
formats for displaying
pictures. Although
the snapshots
taken to record birthdays,
anniversaries,
graduations, and important
family events remain
the core of
Kodak’s business, the
company has expanded
into other markets for
its imaging...
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