EssayClub.com - Free College Essays and Term Papers

Incorporating M.I.S.: The Way The Help Desk Helped Me

Since as early as I can remember, I have been up-to-date with technology.   I recall mastering operating systems like Windows 3.1 and Shell as well as programming in languages like HTTP, Q, and C Basic as early as the age of 12.   Of course, those operating systems and programming languages have been obsolete for nearly a decade now, making knowledge of them almost completely worthless.   After interning at Smith Barney with a very dedicated and focused group, concentrating on many aspects of Finance, I noticed that I had a knack for implementing technical changes to our business.   Although these changes did not directly increase sales, it was clear that they saved our group time and reduced errors in daily operations.   It was hard to believe that a large portion of the working class, those who generate huge revenues for companies, could be almost completely technologically illiterate.   Supervisors, managers, and Entrée Level Ivy-League Grads alike could not navigate through Microsoft Outlook to check emails, create spreadsheets in Excel or presentations in PowerPoint. It was mind-boggling to notice Managing Directors walking around without Blackberry’s or any form of communication.   I realized that much of the modern technology, which could generate more efficient or effective business, was not being used to its full potential.   After this internship I decided that along with my Finance major, I would pursue a Management Information Systems (MIS) concentration.

In addition to my MIS concentration, I believed work experience in the field would be beneficial.   I immediately began looking for an internship in MSIS.   When I noticed, on the CDC E-Recruiting, an opening at Lehman Brothers in an MIS – Information Technology Level 1 Help Desk, I thought I would be a perfect fit.   Shortly after a phone and in person interview, I was beginning a 2-week training process as a “Service Representative” on the Lehman Brothers’ Help Desk.   Contrary to my expectations, there was...