Culture and Consumption
Money can’t buy happiness, but it can buy you a
big yacht so you can pull right up next to it.
--David Lee Roth
The 21st century has brough...
A New Approach to Crisis Management
Bertrand Robert* and Chris Lajtha**
The key to effective crisis management lies not so much with the writing of detailed manuals (that ha...
Waiting time influence on the
satisfaction-loyalty relationship
in services
Fre´de´ric Bielen
HEC Ecole de Gestion, Universite´ de Lie` ge, Lie`ge,
Belgium and Ecole d...