Interclean Problem Solution
Running head: PROBLEM SOLUTION: INTERCLEAN, INC.
Problem Solution: InterClean, Inc.
Lakeisha Edwards
University of Phoenix
Problem Solution: InterClean, Inc.
InterClean, Inc. has been a leader in the 8 billion dollar industrial cleaning and sanitation industry. The industry has evolved and clients are becoming more and more interested in not just products, but solutions and services. For InterClean, Inc. the only option that remains viable for market dominance is to move from a solely sales-based organization to a solutions-based organization. In response to the markets complete solution demand the company acquired Envirotech. The acquisition has prompted training, and recruiting actions to align the company with its new strategic direction. InterClean, Inc.’s case is classical it requires direction from the executive level to promote synergy within the company to achieve objectives. David Spencer (CEO) in a memo to his employees stated it best, it's possible that discoveries made in the review process could necessitate internal organizational changes to help ensure a more seamless transition.
Situation Analysis
Issue and Opportunity Identification
InterClean has experienced a level of successful that has allowed them to become a major competitor in their industry. Unfortunately, the organization faces a dilemma, which will determine the future success of the organization. The leaders of InterClean have noticed that there is a segment of the market that is not being served. Business is always changing and so are the needs of customers. If InterClean wishes to be successful, they must make the needed adjustments to accommodate these changes. InterClean wants to become a prospector firm. A prospector firm “attempts to be the first to market with new products and services” (Dreher & Dougherty, 2001). Transitioning into this type of organization requires offering new...
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