Morals In The Workplace
I’m a sales representative at one of the nation’s largest telecommunications companies. We provide everything from home phone service, cell phone service, high speed internet and television. My job title itself tends to stir the pot of moral values, sales representatives. Sales representatives deal with the stress of having to meet a very aggressive sales objective on a month to month basis. This requirement alone places the morals and the sale representative against the wall. With this slumping economy and inflation hurting the middle to lower income families, having a job is a very sacred thing. Just take a look at the surging unemployment rate; so the sale representative’s job is at risk. Some customers call in facing the same adversities as the representatives trying to downsize, remove or cancel services just to save money can cause a problem for both parties. By granting the customer request by downsizing, removing or canceling services it can negatively affect the sales representative. This is where the moral dilemma’s lie.
So the representative begins to think of ways to keep the customer with the unwanted services. The representative rearranges the service not only to keep the unwanted service but to also add more services to help reach that high monthly objective, bottom line to keep their jobs. Many times rearranging the customer’s services can benefit both representative and customer but often the aforementioned immoral practice takes place. Example, representative informs the customer that the action of downsizing, removing or cancelling service was completed, when the request was never completed. Therefore the customer’s billing still remains the same and the representative is not affected negatively. Or the customer calls in for the same things and the representative adds additional service without the permission of the customer. Some representatives may be on their last leg with the company or just may need this one sale to...
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