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When Quality Control Gets In The Way Of Quality

Total Quality Management

WHEN QUALITY CONTROL GETS IN THE WAY OF QUALITY

CASE STUDY ON:
HINOPAK MOTOTR LIMITED



DEPARTMENT OF BUSINESS ADMINISTRATION





TOTAL QUALITY MANAGEMENT

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management from the customer's point of view.

Four sequential categories
TQM processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle).
• In the planning phase, people define the problem to be addressed, collect relevant data, and ascertain the problem's root cause;
• in the doing phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness;
• in the checking phase, people confirm the results through before-and-after data comparison;
• in the acting phase, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle.

THE TOPIC MEANS:
When there is an over-emphasis or over-doing in the process of quality control, it will narrow the path towards quality of the product or service concerned.


Statistical control
Many organizations use statistical process control to bring the organization to Six Sigma levels of quality, in other words, so that the likelihood...